RETURNS
OUR RETURN POLICY
For all returns, please contact us before returning the goods.
We arrange and cover the return freight for faulty or incorrect items. However, for items no longer required or ordered incorrectly, you will be responsible for the return freight costs.
If you've ordered the wrong part or no longer require the item, we'll refund the cost of the item once it's returned to us.
Please note, this refund will be minus the freight cost and a 20% restocking fee.
To receive a refund, all goods must be returned in the same condition as sold.
Returns must be received within 14 days of the purchase date.
We offer both second-hand and new items:
- New items will be refunded in case of quality issues.
- Please note that second-hand items are not in perfect condition. If you are dissatisfied with the condition of a second-hand item, you will need to return it to our warehouse.
- We do not issue full refunds for dissatisfaction with the condition of second-hand items. For a perfect item, we recommend purchasing new.
Where do I return the item?
The item must be returned to the branch it was collected from or to our Head office at 33 Musgrave Road Coopers Plains QLD 4108.
How do I pack the item to be returned?
The item should be repacked exactly as you received it.
Please ensure that the item is returned in the same condition as it was received.
How do I get a credit for returns?
In the event that you receive a faulty or incorrect part, rest assured that a full refund will be promptly issued.
However, should you find that the part is no longer needed or was ordered incorrectly, a 20% restocking fee will be applied, and unfortunately, freight charges cannot be refunded.
We strive for efficiency in our returns process, typically processing credits within 24 hours from the day the returned item reaches our warehouse.
Please note that refunds will be credited back to the original payment method used for the purchase.
